Cancelling or returning your order
RETURNING YOUR ORDER
You have changed your mind and dont want to follow through on the placed order? No problem! If the digital code hasnt been delivered yet, you can cancel your order up to 14 days after placing the order. Send us a message via Contact page. Please inform us about the ordernumber, the date of the order and your name. Your order wil then be cancelled in our system.
Have you ordered a product that wasnt in stock or pre ordered a game? You can then also cancel your order. Send us a message within 14 days after placing the order. The message can be sent via our Contact page.Please inform us about the ordernumber, the date of the order and your name. Your order will then be cancelled in our system. We will refund the purchase amount back via our Payment Provider Adyen, without any extra charges. The same payment method you used to place the order, will be used to refund your purchase.
Notice: If the digital code has already been send to you, and/or is available in your digital locker, then its not possible to cancel or return the order. Please make certain that you are 100% sure that you are ordering the correct code. More information can be found in our Terms and Conditions.